Our broadband speeds explained. Our predicted broadband rates

Our broadband speeds explained. Our predicted broadband rates

Our advertised speeds

The download that is advertised upload speeds for the broadband packages are normal rates, determined by taking the mid-point between your quickest and slowest speeds for every package at top times (8-10pm). We’ve done this on the basis of the Advertising guidelines Authority’s (ASA) guidance.

As they are typical rates, they’re maybe not guaranteed in full.

Usually speed range that is available

The speed that is‘normally available’ could be the down load and upload rate that one may expect your Virgin Media Hub to find top times (8-10pm, Monday-Sunday). That is in line with Ofcom’s Voluntary Code of Practice for Better Broadband Speed Suggestions, which we’ve finalized around.

The info for the advertised and generally available rates originates from a measurement that is broadband composed of our genuine customers disseminate across our system. Running on SamKnows, we operate scores of tests a thirty days to comprehend how our broadband is doing.

Items that may impact broadband rates

The speed that is actual encounter are less than predicted. Broadband rates could be afflicted with things we can’t control – such as the usage of WiFi, the product you’re utilizing, the wiring in your building therefore the amount of users online and accessing a website that is particular. Additionally, at top times, high use e.g. during major sports, could potentially cause congestion.

Our minimal download rate guarantee

The specific rate of one’s solution can vary greatly, however for new clients and current clients whom change their broadband services, we now supply a download that is minimum guarantee to your Virgin Media Hub. This might be 50% associated with advertised rate for your broadband solution in the date you put your purchase.

Our present advertised rates are placed in the table above. You’ll need certainly to maintain your Hub plugged in and started up for all of us to have speed information as a result. The download that is minimum guarantee will not connect with outages.

The ability to finish your agreement

If the download speeds to your Virgin Media Hub falls below our minimal download rate guarantee for three consecutive times (constantly or intermittently) and we’re struggling to repair the problem within 1 month, perhaps you are capable keep your agreement without having to pay a disconnection fee that is early. That is true of new clients, or current clients whom change their broadband services.

Traffic Management

We don’t usage traffic administration, meaning you are able to download and upload just as much as you would like without traffic administration slowing you straight down. The exclusion for this is actually for clients which have decided to a limitation to their broadband usage.

We do have other reasonable traffic management measures across our system so that you can fulfill our appropriate responsibilities, take care of the integrity and safety of our companies, offer you parental settings and offer you aided by the solutions you’ve asked us to.

For lots more information on our traffic administration as well as other traffic that is reasonable measures, please get.

Speed you’ll count on

Great experiences that are internet go you, but only once your connection is really great. Our cable’s thicker copper core along with quality insulation we can deliver average speeds of 516Mbps on our top tier that is widely available M500.

We possess the network that is entire your property which means that we could assess the dependability of one’s connection from starting to end – including your Virgin Media Hub.

Have a look at our table that is handy below observe how dependable our whole network happens to be.

Period of time
Reliability

Important broadband

Important broadband is available to customers that are existing receipt of Universal Credit. To learn more, including just how to apply, see

Down Load Rates

Upload Speeds

* The download that is advertised upload speeds for the Virgin fiber packages are determined by firmly taking the median average, or the mid-point between your quickest and slowest rates for every single package at top times (8-10pm), every month. That is in line because of the Advertising guidelines Authority’s (ASA) guidance.

** The expected rate range is the conventional down load and upload rate that you might expect at top times (8-10pm, Monday-Sunday). That is consistent with Ofcom’s guidance.

Legacy items Legacy items

Legacy items Legacy services and products

Relates to current customers who re-contract with us

Down Load Rates

Upload Speeds

* The advertised download and upload speeds for the Virgin fiber packages are determined by firmly taking the median average, or perhaps the mid-point involving the quickest and slowest rates for every package at top times (8-10pm), every month. This really is on the basis of the Advertising guidelines Authority’s (ASA) guidance.

** The expected rate range is the standard down load and upload rate you could expect at top times (8-10pm, Monday-Sunday). It is in line with Ofcom’s guidance.

Our broadband speeds explained

We comprehend your importance of rate, and that’s why we make an effort to deliver ultrafast speeds it is possible to count on. We’ve put together most of the facts, figures and FAQs to back our claims up in order to see just what you’re getting.

Our believed broadband rates

To create our broadband speeds superior, we’ve set them away in a handy dining table. These projected rates connect with all new clients whom purchase our broadband services, and also to current clients whom change their broadband services.

Down Load Rates

Upload Speeds

* The download that is advertised upload speeds for the Virgin fiber packages are determined by firmly taking the median average, or perhaps the mid-point involving the quickest and slowest rates for every package at top times (8-10pm), every month. This can be based on the Advertising guidelines Authority’s (ASA) guidance.

** The expected rate range is the conventional down load and upload rate that you might expect at top times (8-10pm, Monday-Sunday). This will be in line with Ofcom’s guidance.

Our advertised speeds

The download that is advertised upload speeds for the broadband packages https://speedyloan.net/installment-loans-mi are typical rates, determined if you take the mid-point involving the quickest and slowest rates for every single package at top times (8-10pm). We’ve done this based on the Advertising guidelines Authority’s (ASA) guidance.

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